At VogueXtra, we want you to love your purchase! If it’s not right, you can return your items within 7 days of delivery, provided they meet the conditions below.
- Eligibility for Returns
- Item must be unworn, unwashed, and in original condition.
- All tags, labels, original packaging, and wrapping must be intact.
- Please include a note with your name, address, order number, reason for return, and contact details.
- We recommend using a tracked shipping service and keeping proof of postage until your return is confirmed.
- Refund Process
Once we receive your return, we’ll inspect it and issue a refund to your original payment method within 5–7 business days.
Returns outside the 30-day window or missing packaging/tags may receive a partial refund or be returned to you.
For wrong, damaged, or defective items, we cover the return shipping and offer a full refund or replacement.
- Frequently Asked Questions
Q: Can I exchange an item?
Yes! We provide convenient exchange options within 3 days of delivery. Please reach out to us via email at hello@wordpress.test or call +8801718661837 to request an exchange.
Q: How will I know when my return is processed?
We’ll email or SMS you once we receive the return and again when your refund has been issued.
Q: Can sale or clearance items be returned?
Yes, sale and clearance items are eligible if they meet our standard return criteria.
Q: How do I cancel my order?
Please contact us before your order ships. If it has already been dispatched, you can return it under our return policy above.